> For the complete documentation index, see [llms.txt](https://docs.canborsa.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.canborsa.com/ecosystem/support-and-official-links.md).

# Support and official links

### Contact support <a href="#contact-support" id="contact-support"></a>

Support works through our Telegram bot: [@canborsaticketbot](https://t.me/canborsaticketbot). Open it, press **Start** and describe the problem. The link is also at the bottom of the trading screen and in the menu on mobile.

Write to support if:

* a deposit or withdrawal is stuck or did not arrive;
* you sent funds on the wrong network, without the Canton memo or below the minimum;
* you lost access to your account or think someone else has it;
* a quest is stuck in review or points were not credited;
* you disagree with a trade, a liquidation or a fee.

To get help faster, include:

* what happened, in one or two sentences;
* the asset, amount and network;
* the date and time;
* the transaction hash, if you have one;
* how you sign in: Google, X, email, wallet or passkey.

> **Warning:** Support will never ask for your seed phrase, private key, password or sign-in code, and will never message you first. Do not share them with anyone.

### Official links <a href="#official-links" id="official-links"></a>

* Website: [canborsa.com](https://canborsa.com/)
* App: [app.canborsa.com](https://app.canborsa.com/)
* Points: [points.canborsa.com](https://points.canborsa.com/)
* Support: [@canborsaticketbot](https://t.me/canborsaticketbot)
* X: [@Canborsa\_DEX](https://x.com/Canborsa_DEX)
* Telegram announcements: [t.me/canborsa\_dex](https://t.me/canborsa_dex)
* Telegram chat: [t.me/canborsa\_official](https://t.me/canborsa_official)

Canborsa has no Discord. Any other channel using our name is not ours.