> For the complete documentation index, see [llms.txt](https://docs.canborsa.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.canborsa.com/ecosystem/faq.md).

# FAQ

### Getting started <a href="#getting-started" id="getting-started"></a>

**Is Canborsa live?** Yes. Wallet, Swap, Perpetuals, Savings, the AI Assistant and the Points Program are all live.

**Do I need KYC?** No. Sign in with Google, X, email, a wallet or a passkey and start.

**Which languages are supported?** 13: English, Simplified and Traditional Chinese, Vietnamese, Indonesian, Japanese, Russian, Ukrainian, Turkish, Korean, Spanish, Brazilian Portuguese and Persian.

**What is the minimum to start?** A deposit of 1 USDT or USDC on BNB Chain, Arbitrum or Base, or 5 on Ethereum. The smallest perpetual order is about $15.

### Deposits and withdrawals <a href="#deposits-and-withdrawals" id="deposits-and-withdrawals"></a>

**Which assets can I deposit?** USDT, USDC, USDG, USDCx and CC. Other assets, such as BTC, ETH or tokenized stocks, you get by swapping. See Wallet for networks and minimums.

**My deposit has not arrived. What should I do?** Check that you used the right network and, on Canton, your memo. Deposits on another network, without the memo or below the minimum are not credited. If everything is right and it has been more than 30 minutes, contact support with the asset, amount, network, time and transaction hash.

**How long does a withdrawal take?** Usually a few minutes. Withdrawals are sent automatically. If one stays Pending for more than 30 minutes, contact support.

**Why did my withdrawal fail?** The most common reasons are an amount below the minimum or above the maximum for that network, or not enough balance to cover the amount plus the fee. A failed withdrawal is not taken from your balance. Check the limits on the Withdraw screen and try again.

**Can I withdraw USDT on Base or USDCx on Canton?** Not yet. Both can be deposited but not withdrawn. Swap to another asset or use another network.

### Trading <a href="#trading" id="trading"></a>

**What can I trade?** Perpetuals on 87 assets: crypto, US stocks, Asian tech and memory stocks, indices and commodities, against USDT, USDC, USDCx or USDG.

**What leverage is available?** From 2x up to 30x depending on the market. The order form shows the maximum for each pair.

**Can I use CC as collateral?** Yes, on every pair. See Collateral and CC.

**What are the fees?** 0.07% to open and 0.07% to close, with a minimum of 0.097. Funding is paid or received every hour. See Fees and funding.

**Are tokenized stocks open on weekends?** Yes, all markets trade 24/7.

**Can I change leverage on an open position?** No. You can change TP/SL, edit the margin or close part of the position, but to change leverage close it and open a new one.

### Savings and AI <a href="#savings-and-ai" id="savings-and-ai"></a>

**Is the Savings APR guaranteed?** No. The base APR changes with total deposits in the pool, and a bonus ends on a fixed date. See Savings.

**Can the AI Assistant trade for me?** No. It reads your account and markets and answers questions, but cannot trade, swap or withdraw, and does not give investment advice.

### Points and rewards <a href="#points-and-rewards" id="points-and-rewards"></a>

**What is the Points Program?** It rewards activity on Canborsa with points: quests, trading volume, balances, Savings and referrals. Points are not a token or money and do not guarantee any reward.

**My social quest was rejected. Why?** Usually the same proof was submitted before, the post does not match the task, or it was posted from a different X account than the linked one. Fix it and submit again.

**Is there a token or an airdrop?** Canborsa has not announced a live token, a contract address or airdrop terms. Any token, contract address, private sale or claim page not posted through official Canborsa channels is a scam.

### Safety and help <a href="#safety-and-help" id="safety-and-help"></a>

**How do I avoid scams?** Canborsa and its support will never message you first or ask for your seed phrase, private key, password or sign-in code. Use only the links on Support and official links.

**How do I contact support?** Through [@canborsaticketbot](https://t.me/canborsaticketbot) in Telegram. See Support and official links for what to include.